Terms of Use

Last updated: 2026-10-12

These Terms of Use govern access to and use of the Trips platform and form a binding agreement between you and the operator of Trips. Please read them in full, and in particular Sections 4 and 5, which set out the limits of what Trips provides.

1. About Trips and the scope of these Terms

“Trips” is a mobile application and website (the “Platform”) on which drivers publish intercity rides they are already planning to make and passengers reserve seats in them. The Platform is operated by Trips MB, 308136293, Perkūnkiemio g. 19, LT-12120 Vilnius (“Trips”, “we”, “us” or “our”).

Trips currently operates in the Republic of Lithuania. Availability outside Lithuania is not guaranteed. The Platform is offered in Lithuanian, English and Russian. The Lithuanian version of these Terms is the authentic version; translations are provided for convenience, and in the event of a discrepancy the Lithuanian version prevails.

By creating an Account, accessing or using the Platform you agree to be bound by these Terms and by our Privacy Policy, which together constitute the entire agreement between you and Trips. If you do not agree to these Terms, you must not create an Account or use the Platform.

2. Definitions

Platform: the Trips mobile application, website and related services.
User: any person who accesses or uses the Platform.
Account: a registered User account on the Platform.
Driver: a User who publishes a Ride in a vehicle they own or are lawfully entitled to operate.
Passenger: a User who reserves a seat in a published Ride.
Ride: a journey published on the Platform by a Driver, with a route, departure time, stops and a number of available seats.
Segment: the part of a Ride between two stops. A Passenger may reserve only the Segment they need; the Contribution is then calculated in proportion to distance.
Booking: a Passenger’s reservation request for a seat in a Ride and the Driver’s acceptance of it.
Boarding Code: a four-digit code that the Passenger shows to the Driver when boarding.
Contribution: the amount a Passenger pays the Driver toward the actual costs of the Ride. A Contribution is not the price of a transport service.

3. Eligibility and Account

Eligibility

To use the Platform you must:

be at least 18 years of age;
have the legal capacity to enter into binding agreements;
provide accurate and complete information;
hold only one Account.

Trips is intended for adults only, and this applies equally to Passengers and Drivers. When you create an Account you declare that you are 18 or older. We record the time of that declaration only; we do not ask for or store your date of birth.

Account

Accurate identity. Your name and photo must be your own. The Platform’s trust mechanisms (reviews, reports and blocking) depend on the person you communicate with being the person who arrives.
Security. You sign in with a one-time code sent to your phone number. Do not share the code with anyone. The Account is personal and may not be transferred to or used by another person. You are responsible for all activity under your Account.
Unauthorised use. If you lose access to your Account or suspect that it is being used by someone else, notify us without delay at support@tripsapp.lt.
Verification of information. Where we have reason to doubt the accuracy of an Account, we may ask you to re-confirm your phone number or to provide information that substantiates the Account details, and we may restrict the Account until you do so.
Deletion. You may delete your Account at any time in the app (Profile, then Delete account). Upcoming Rides and Bookings are cancelled automatically on deletion; cancel or complete them yourself first so that the other party is informed in good time.

4. Nature of the service

Trips provides technology that enables Users to find each other and to arrange shared journeys. Any transport arrangement is made directly between the Driver and the Passenger. Trips is not a party to that arrangement.

Trips is not:

a transport operator or carrier;
a taxi, ride-hailing or chauffeur service;
a travel agency;
a provider of transportation services.

Trips does not own, operate or control vehicles and does not employ, train, supervise or direct Drivers.

Trips does not:

verify the identity, driving licence, driving record or criminal record of Users;
inspect vehicles or verify their registration, roadworthiness or insurance;
insure Passengers, Drivers or their property;
guarantee that any Ride will take place, that it will depart or arrive on time, or that any User will act as agreed.

Ride details, profiles and other content are supplied by Users. Trips does not review this content in advance and does not warrant its accuracy, but removes content that it becomes aware of as violating these Terms (Sections 13 and 14).

5. Cost sharing, not commercial transport

The Platform exists for Drivers who are making a journey in any event and wish to fill their spare seats by sharing the cost of that journey. This Section is a fundamental condition of use.

Cap. The total of all Contributions collected for a Ride may not exceed the actual cost of that Ride (fuel, tolls and ordinary vehicle operating expenses), and the Driver must bear their own share of that cost. A Driver may not make a profit from a Ride.
Suggested price. The app suggests a Contribution based on an estimated running cost of approximately EUR 0.19 per kilometre divided among the occupants, and warns when the entered price substantially exceeds it. The suggestion is an aid, not an authorisation: the Driver is responsible for ensuring that the final price complies with this Section.
Settlement. The Passenger pays the Contribution to the Driver directly, in cash or by any other means agreed between them. Trips does not collect, hold or transfer money, charges no service fee or commission and does not process payments. Use of the Platform is free of charge. Should Trips introduce payment facilities in the future, this will be announced in advance and governed by additional terms.
Prohibited commercial use. The Platform may not be used to provide professional passenger transport, taxi or ride-hailing services, to carry parcels for payment, or to advertise a business or solicit customers. Such use is a material breach of these Terms.
Regulatory responsibility. If, contrary to this Section, your activity nonetheless qualifies as commercial, you alone are responsible for any licences, permits, insurance and taxes that may be required.

Trips may remove Rides and suspend Accounts that it reasonably suspects of operating as a commercial transport service.

6. Driver obligations

By publishing a Ride, the Driver confirms and undertakes that:

they hold a valid driving licence and are entitled to drive the vehicle specified;
the vehicle is roadworthy, registered and insured as required by law, including in respect of the passengers carried;
the number of seats offered does not exceed the number of seats fitted with seat belts, and every Passenger will have a seat belt available;
the route, stops, departure time and Contribution are stated accurately and in good faith;
they will be at the agreed locations at the agreed times and will inform Passengers through the Platform of any delay or change;
they will comply with all applicable traffic and transport laws and will not drive under the influence of alcohol or other substances.

The Driver gives this confirmation in the app before publishing each Ride, and the time of the confirmation is recorded. The Driver remains solely responsible for the operation of their vehicle.

Stops and Segments

Adding intermediate stops allows Passengers to reserve individual Segments. The Contribution for a Segment is calculated in proportion to distance, and the Driver may set a specific price for a Segment. The seat hold option allows the Driver to keep part of the seats for Passengers travelling the full route until six hours before departure. This is the Driver’s choice, not a requirement of Trips.

Recurring Rides

A Ride may be marked as weekly. The Driver is responsible for keeping automatically created Rides accurate and must pause or cancel them in advance when plans change.

Ride descriptions

Ride notes may state the meeting point, luggage or pet conditions and similar practical matters. They may not contain contact details for communication outside the Platform before a Booking, advertising, or conditions contrary to Section 13.

7. Bookings and Passenger obligations

Request and acceptance. A Passenger submits a Booking request, which the Driver accepts or declines. Submitting or declining a request creates no obligation.
Instant booking. A Driver may enable instant confirmation, in which case requests are accepted automatically. An automatic acceptance has the same effect as a manual one.
Binding agreement. Once a Booking is accepted, the Driver undertakes to carry the Passenger on the agreed Segment, and the Passenger undertakes to arrive at the agreed time and place and to pay the agreed Contribution. This obligation exists between the Driver and the Passenger only.
Price. The Contribution shown at the time of Booking is final for that Segment and number of seats. The Driver may not demand more than the amount shown and may not raise the price during the Ride.
Ride alerts. Where no suitable Ride is available, a Passenger may save a ride alert and be notified when a matching Ride is published. An alert is not a Booking and does not guarantee a seat.

Passenger obligations

The Passenger undertakes to:

provide accurate information;
arrive at the agreed pickup location on time;
show the Boarding Code when boarding;
wear a seat belt;
respect the Driver and fellow Passengers and comply with reasonable vehicle rules communicated by the Driver;
pay the agreed Contribution.

Passengers remain responsible for their personal belongings throughout the Ride.

8. Cancellations and no-shows

Because no money passes through the Platform, Trips does not administer cancellation fees or refunds. Cancellations are, however, visible on the Platform and affect a User’s standing.

Passenger cancellation. A Passenger may cancel a Booking at any time. Early cancellation returns the seat to the Ride so that another Passenger may reserve it.
Driver cancellation. A Driver may cancel a Ride or an individual Booking. A cancellation made less than 24 hours before departure is recorded on the Account; repeated late cancellations may result in restrictions on publishing Rides or removal of the Account.
No-show. If the Passenger has not arrived at the agreed location within ten minutes of the agreed pickup time, the Driver may mark the Passenger as a no-show and continue the journey. Misuse of this feature is a breach of these Terms.
Unforeseen events. In the event of illness, accident, breakdown or severe weather, the affected User must inform the other party through the Platform chat without delay.

9. The ride day

When boarding, the Passenger shows the Boarding Code and the Driver enters it in the app. The code confirms that the person boarding is the person who made the Booking.
The Contribution is settled directly between the Passenger and the Driver (Section 5).
After arrival the Driver marks the Ride as completed. Reviews can be submitted only after completion.

10. Safety

Meeting a stranger in person is the principal risk of a shared journey. Trips cannot eliminate that risk; it provides tools and sets out below what depends on you.

Trips does not conduct criminal background checks, identity verification or vehicle inspections. Users must exercise their own judgement before taking part in any Ride.

Communicate through the Platform until you are confident; the conversation remains as a record if anything goes wrong.
Before boarding, check the registration plate and vehicle description against the Ride, and use the Boarding Code.
Tell someone you trust whom you are travelling with and where; the app includes a ride sharing function for this purpose.
Wear a seat belt. A Driver may not carry more Passengers than there are seats fitted with seat belts.
Never drive, or travel with a Driver, under the influence of alcohol or other substances. If you suspect this, decline the Ride and report it to us.
If you feel unsafe during a Ride, ask to stop at a safe place. Your right to end the journey does not depend on whether you have already paid.
In an emergency call 112. Trips is not an emergency service and does not respond to reports in real time.

11. Reviews and ratings

A review may be submitted only after a completed Ride and only about the other party to that Ride.
Reviews are double-blind: neither party sees the other’s review until both have submitted, at which point both are published simultaneously. If only one party submits within 14 days, that review is published alone. This prevents retaliatory reviews.
Reviews must be truthful and relevant to the Ride. Reviews containing personal data, insults, threats, conditional demands or false accusations are removed.
Soliciting reviews for payment, trading reviews or reviewing oneself is prohibited.
Trips does not edit or delete published reviews on request, but removes reviews that violate these Terms.

12. User content

You retain ownership of the content you submit to the Platform, including your profile, Ride descriptions, messages, photographs and reviews. To operate the Platform, you grant Trips a non-exclusive, royalty-free, worldwide licence to store, reproduce, display and transmit that content to the Users for whom it is intended. The licence ends when you delete the content, except to the extent that we must retain it for safety or legal reasons as described in the Privacy Policy.

By submitting content you confirm that you are entitled to do so and that it does not infringe the rights of others, including the rights of persons appearing in photographs.

Trips may remove any content that violates these Terms or applicable law, without prior notice where necessary to protect Users or to comply with legal obligations.

13. Rules of conduct: zero tolerance

Abusive, discriminatory, threatening, sexual or otherwise harmful content and harassment are not tolerated under any circumstances. This applies to messages, photographs, profiles, Ride descriptions, reviews and conduct during a Ride.

Prohibited conduct

Users must not:

threaten, assault, stalk or intimidate others;
use hate speech or discriminate on grounds of nationality, race, language, religion, sex, disability, age or sexual orientation;
send sexual content or proposals directed at a specific person;
publish another person’s contact details, photographs or conversations without consent;
engage in fraud, including fictitious Rides, requests for advance payment, pressure to settle outside the Platform or links to payment pages;
transport illegal items or substances, or ask a Passenger to carry anything without their knowledge;
send advertising or bulk messages, or solicit customers;
impersonate another person, create fake profiles or hold more than one Account;
scrape data, circumvent security measures, conduct load testing or attempt to access other Accounts;
interfere with the operation of the Platform;
create a new Account after removal.

How these rules are enforced

An automatic filter rejects the most serious abusive terms before publication, in all supported languages.
Sending rate limits protect against spam and mass messaging.
You may block any User; a blocked User can no longer message you, and your Rides are no longer visible to each other.
You may report any User, message, Ride or review in the app. Reports are reviewed and acted upon within 24 hours.

14. Enforcement, suspension and appeals

On establishing a violation, Trips may, having regard to its seriousness:

remove the content or the Ride;
issue a warning;
restrict features (for example publishing Rides or sending messages);
temporarily suspend or permanently remove the Account.

In cases of threats, sexual content directed at a person, discriminatory abuse or fraud, the Account is removed immediately and without prior warning. Trips may also suspend or terminate an Account where it reasonably believes that a User has provided false information, created a safety risk or used the Platform unlawfully.

Statement of reasons. We notify you of any measure applied to your content or Account and state the reason, unless the law prohibits this or doing so would endanger another person.

Appeals. If you believe that a decision is wrong, write to support@tripsapp.lt. A complaint is reviewed by a person, not by an automated system, within one week. A decision is reversed where it was factually incorrect. If the decision is upheld, you retain the right to refer the matter to a consumer dispute body or a court (Section 18).

Misuse of the reporting system, including false or retaliatory reports, is itself a violation of these Terms.

15. Intellectual property

The Platform software, the name “Trips”, the logo, the design, graphics, text and databases, and all other intellectual property in the Platform belong to Trips or its licensors. You are granted a personal, non-transferable, revocable licence to use the app in accordance with these Terms and for no other purpose. You may not reverse engineer, copy or distribute the Platform software, or use our marks without our written consent.

16. Availability and changes

The Platform is provided free of charge and “as is”. We do not guarantee uninterrupted operation: outages, updates and maintenance occur.
We may change, add or remove features. We give advance notice in the app or by email of material changes that adversely affect you, normally 30 days in advance.
We may update these Terms. The current version is always published at this address with its date of update. Where required by law, we notify you of material changes before they take effect. Continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms; if you do not agree, you may delete your Account.
We may discontinue the Platform. In that case we give at least 30 days’ notice and allow time for you to export your data.

17. Liability

Trips is liable for the Platform operating as described and for its own intentional misconduct and gross negligence. To the maximum extent permitted by applicable law, Trips is not liable for:

transportation services, the conduct of Drivers or Passengers, the accuracy of the information they publish or the performance of agreements between them;
road accidents, injury, death, property damage or loss of belongings occurring during or in connection with a Ride;
Rides that do not take place, are cancelled or delayed, missed connections and any resulting expenses;
loss of income, lost opportunities and other indirect or consequential loss;
failures caused by circumstances beyond our control, including network providers, operating systems and events of force majeure (Section 21).

Users acknowledge that participation in any Ride is at their own risk.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence and the mandatory rights of consumers.

18. Governing law and disputes

These Terms are governed by the laws of the Republic of Lithuania. If you are a consumer, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence or of the right to bring proceedings before the courts of that country. Nothing in these Terms limits mandatory consumer protection rights under European Union law.

Please contact us first at support@tripsapp.lt. We respond to consumer enquiries within 14 days. If no agreement is reached, consumers may refer the dispute to the State Consumer Rights Protection Authority (vvtat.lt) or to the courts. Complaints concerning personal data are handled by the State Data Protection Inspectorate (vdai.lrv.lt).

19. Privacy and data protection

Trips processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Law on Legal Protection of Personal Data of the Republic of Lithuania and our Privacy Policy, which describes what data we collect, for what purposes, how long we keep it and what rights you have. The Privacy Policy forms part of these Terms.

20. Indemnification

To the extent permitted by applicable law, you will compensate Trips, its directors, employees and affiliates for reasonable and documented claims, losses, liabilities and expenses, including reasonable legal costs, that arise from your breach of these Terms or of applicable law, or from your conduct during a Ride. This does not apply to the extent that the loss was caused by Trips.

21. Force majeure

Trips is not liable for any delay or failure in performance resulting from events beyond its reasonable control, including natural disasters, war, acts of government, epidemics, internet or telecommunications failures, power outages, or disruptions of third-party services on which the Platform depends.

22. Digital Services Act

Trips is an intermediary (hosting) service within the meaning of Regulation (EU) 2022/2065 (the Digital Services Act). Users and other persons may report illegal content, unlawful activity or safety concerns through the reporting function in the app or by email to support@tripsapp.lt, which is also our single point of contact for Users and authorities under the Digital Services Act.

We examine reports diligently and without undue delay (Section 13) and may remove content, restrict Accounts or refer matters to the competent authorities. Where we restrict content or an Account, we provide a statement of reasons and an internal complaint-handling procedure (Section 14). Where applicable law provides for it, you may also refer a dispute about such a decision to a certified out-of-court dispute settlement body.

Repeated submission of manifestly unfounded reports may, after a prior warning, result in the suspension of the reporting function for the User concerned for a reasonable period.

23. Final provisions

Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions continue in full force and effect.
Waiver. A failure to enforce a right immediately does not constitute a waiver of that right.
Assignment. You may not assign your rights or obligations under these Terms. Trips may assign them in the event of a business reorganisation, subject to prior notice.
Notices. We send notices to you through the app, by email or by SMS. Notices to us may be sent to support@tripsapp.lt or to Perkūnkiemio g. 19, LT-12120 Vilnius.

24. Contact

Trips MB, 308136293, Perkūnkiemio g. 19, LT-12120 Vilnius

Email: support@tripsapp.lt

Website: https://tripsapp.lt